frequently asked questions


Does bloom do direct billing to insurance companies?

BLOOM OFFERS DIRECT BILLING TO MANY INSURANCE COMPANIES FOR YOUR CONVENIENCE. REGISTERED MASSAGE THERAPY IS COVERED BY MOST INSURANCE COMPANIES, JUST BRING YOUR INSURANCE INFORMATION WITH YOU AND LET Fyour THERAPIST KNOW YOU’D LIKE US TO SUBMIT FOR YOU. SOME COMPANIES DON’T ALLOW THIRD-PARY BILLING, IN WHICH CASE WE CAN PROVIDE A RECEIPT FOR YOU TO MANUALLY SUBMIT.

Further information to keep in mind for direct billing…

  • WE ARE UNABLE TO CHECK BALANCES, STATEMENTS, LIMITS, AND THE POLICIES OF YOUR BENEFITS PLAN.

  • IN THE EVENT THAT YOUR INSURANCE REPAYMENT CANNOT BE ASSIGNED TO OUR CLINIC, WE REQUIRE PAYMENT UPFRONT AND WE WILL PROVIDE YOU WITH A RECEIPT TO SUBMIT MANUALLY.

  • ONCE YOU HAVE PROVIDED YOUR INSURANCE INFORMATION, WE KEEP THIS ON FILE AND DON’T REQUIRE YOU TO BRING THE INFORMATION WITH YOU AGAIN. IT IS YOUR RESPONSIBILITY TO LET US KNOW IF THE INFORMATION CHANGES AT ANY POINT.

What is bloom’s cancellation policy?

YOUR APPOINTMENT TIME IS RESERVED JUST FOR YOU. A LATE CANCELLATION OR MISSED VISIT LEAVES A HOLE IN THE THERAPISTS’ DAY THAT COULD HAVE BEEN FILLED BY ANOTHER PATIENT. AS SUCH, WE REQUIRE 24 HOURS NOTICE FOR ANY CANCELLATIONS OR CHANGES TO YOUR APPOINTMENT. PATIENTS WHO FAIL TO PROVIDE LESS THAN 24 HOURS NOTICE, WILL BE CHARGED 50% OF THE TREATMENT COST, REGARDLESS OF REASON. WE UNDERSTAND THAT LIFE HAPPENS AND MANY CIRCUMSTANCES ARE OUT OF CONTROL, WHICH IS WHY WE ARE WILLING TO MEET YOU HALF WAY AND ABSORB THE OTHER 50%.

PATIENTS WHO MISS THEIR APPOINTMENT AND FAIL TO PROVIDE ANY NOTICE WILL BE CHARGED 100% OF THE TREATMENT COST.

WE HOPE THAT OUR VALUED CLIENTS CAN RESPECT THIS POLICY AND OUR RIGHT TO PROTECT OURSELVES AS A SMALL BUSINESS.

Once I have seen one RMT, do I always have to book with them?

SHORT ANSWER, NO. WE UNDERSTAND THAT ALL RMT’S TREAT DIFFERENTLY AND HAVE THEIR OWN UNIQUE STYLE THAT MIGHT WORK FOR SOME BUT NOT FOR OTHERS. THIS IS WHY WE HAVE SEVERAL RMT’S AVAILABLE AT BLOOM. PLEASE FEEL FREE TO BOOK WITH A VARIETY OF RMT’S UNTIL YOU FIND THE RIGHT FIT FOR YOURSELF AND YOUR NEEDS.